TSM&O Talking Points



Use these talking points to quickly communicate the value of TSM&O to the public, freight providers, or emergency management. Tailor them to your context and information for the greatest impact. Note: These messages are for a non-transportation professional to use with a non-transportation audience. To create messages for peer-to-peer communication or to a transportation decision maker, please refer to the Business Case Primer.

Source Organization Location

Washington, DC

Operations Area of Practice

  • Communicating Reliability Information

Organizational Capability Element

  • Outreach & Marketing

Content Type

  • FAQs / Benefits Brochure

Role in Organization

  • CEO / GM / Commissioner
  • Director / Program Manager
  • Engineer
  • Manager / First Line Supervisor
  • Media / PIO
  • Public
  • Public Safety Officer
  • Senior Engineer
  • Senior Manager
  • Transit Professional
  • Transportation Planner

Publishing Organization

  • SHRP2 Program

Maturity Level of Program

  • Assessment (L1)
  • Deployment (L3)
  • Development (L2)
  • Monitoring (L4)


  • Available Tools
  • Justification

Document Downloads

Prime Contractor
ICF International
Issue Date
December 31st, 2014
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